These Terms & Conditions ("Terms") apply to all websites, web systems, software and services provided by CYGENIX GLOBAL STACK SDN BHD ("Cygenix", "we", "us"), including Cygenix ScanLink and Cygenix PetCare. By requesting a quotation, paying a deposit, or using our products, you ("Client") agree to these Terms.
1. Use of services
You agree to use our services lawfully and not to infringe any third-party rights, upload unlawful content, or attempt to disrupt, copy or reverse-engineer our systems.
2. Quotations, deposit and payment
- Each project is based on a written quotation that sets out the scope, price and timeline.
- A deposit is required before work begins. It confirms your commitment and secures your project schedule.
- The balance and any subscription or licence fees are payable as stated in the quotation or invoice. We may pause work or access to a system while payment is overdue.
- Work outside the agreed scope is quoted separately.
3. Software subscriptions and licences
Ready-to-use software such as ScanLink and PetCare is provided under a licence or subscription for the plan you choose. The licence is for your own business use and may not be resold or shared outside the licensed company unless agreed in writing. ScanLink licences may be issued through an authorised AutoCount dealer.
4. Client responsibilities
You are responsible for the accuracy of the information and content you provide, for keeping your login details secure, and for reviewing documents and data before they are posted to your accounting or business records. OCR and automation assist data entry but do not replace your own checking.
5. Intellectual property
All software, systems, designs and materials we create remain the intellectual property of Cygenix unless otherwise agreed in writing. Content you supply (logos, text, images, business data) remains yours, and you grant us permission to use it only to deliver the services.
6. Third-party products
Some services work with third-party products such as AutoCount, WhatsApp, hosting and payment providers. Cygenix is independent and is not affiliated with or endorsed by those providers, and their own terms apply to their products.
7. Support and availability
We provide support and updates as described in your plan. We aim to keep our systems available but do not guarantee uninterrupted service, especially during maintenance or outages outside our control.
8. Limitation of liability
To the extent permitted by law, Cygenix is not liable for indirect or consequential losses (such as loss of profit or data), and our total liability for any claim is limited to the fees you paid us for the affected service in the 12 months before the claim. Nothing in these Terms limits rights you have under Malaysian law that cannot be excluded.
9. Termination
Either party may end a subscription with notice as stated in the plan. We may suspend or end access if these Terms are seriously breached or fees remain unpaid. Fees already paid for work performed are non-refundable unless stated otherwise in writing.
10. Privacy
We collect and use personal data in line with Malaysia's Personal Data Protection Act 2010. See our Privacy Policy and Cookie Notice for details.
11. Changes to these Terms
We may update these Terms from time to time. The latest version is always available on this website, and continued use of our services means you accept it.
12. Governing law
These Terms are governed by the laws of Malaysia.
Contact
Questions about these Terms? Email [email protected] or WhatsApp +60 11-2078 1106.