How can we help you?

Sign up with the owner's email and a phone/WhatsApp number. A phone number is required for every new shop, including Free. The SSM number is optional, but you need it to join the launch offer. Each business (same email, phone or SSM) can open one Free shop.

Open Customers, choose Add Customer, enter the contact details and save.

Open Pets, select the owner, then record the pet’s name, breed and important notes.

Update vaccination or health dates and notes whenever the owner provides new information.

Check past grooming and health notes so staff understand the pet’s needs.

Use the calendar or appointment list to check staff availability and busy periods.

Select the customer and pet, then enter the date, time, service and booking notes.

Check the selected date, customer phone number and special handling notes before saving.

Update the booking as the pet moves through the grooming process so the team sees accurate information.

Send the customer a grooming-progress link so they can see how their pet's visit is going. (Every plan can update a booking's status; the customer link is Starter and above.)

Add your drivers under Drivers, assign them to a booking, and open the customer's address in Waze or Google Maps (the button appears when the customer has an address saved).

Choose Appointment Reminders for upcoming bookings or Health Reminders for vaccinations and health follow-ups.

Confirm the customer, pet, date and message before taking action.

PetCare prepares the message for review. Check it carefully, then send it from WhatsApp.

Return to PetCare and keep the reminder status accurate for the rest of the team.

Add each grooming item with a clear name, unit and opening quantity.

Enter stock received, used or adjusted so the balance stays reliable.

Review alerts regularly and restock before supplies reach zero.

When a balance looks wrong, review its movement history to find the cause.

Use an individual account instead of sharing one password across the team.

After login, choose the business to open and press Continue. To change later, open the user menu (top right) and choose Switch Company.

Review your users whenever a team member changes role or leaves.

Each plan includes a set number of staff seats: Free 2, Starter 5, Prime 8, Pro 12, Enterprise 36. When all seats are used, you can't add new staff until you upgrade (or contact us for extra seats). If the plan is downgraded or moves to Free, the newest staff above the new limit are paused (not deleted) and come back automatically when you upgrade.

Review your current plan, billing cycle and renewal information.

Follow the billing screen and verify the company information before payment.

Download the payment receipt after a successful payment. Your AutoCount invoice is issued separately and appears under My Subscription → Invoices when it is ready (only the shop owner can open My Subscription). We email the shop owner when it's available.

You can add extra staff seats (+5 seats, RM15/month), data import (from RM99 per import) and remote setup & training (RM149 per session). Contact us to add them. Extra staff seats are for paid plans. Add-ons cover only features not already in your plan. Prices exclude SST.

Open Feedback in the left menu. Under Send feedback, choose a type (Problem, Suggestion, Billing or Other), write your message, attach one screenshot if it helps (PNG, JPG or WebP), then tap Send.

Check Feedback you sent on the same page. Each item shows Pending, In progress or Resolved, and our reply appears there too. We email you when it's resolved. The shop owner sees all feedback sent from the shop. Other staff see their own feedback.