Cygenix PetCare — Launch Campaign Terms & Conditions ("November Free, Invite 2 Shops for December Free" and Paid-Referral Rewards from January 2027)

Version: 1.2 · Last updated: 23 October 2026 · Campaign start date: 1 November 2026

The English version governs. Any translation is for convenience only.

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Campaign key numbers (owner may change — edit here only)

All numbers and dates used in these terms are set out in this table. If a number in the body of these terms differs from this table, this table applies.

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1. Who runs this campaign

1.1 This campaign is run by CYGENIX GLOBAL STACK SDN BHD, a company registered in Malaysia ("CYGENIX", "we", "us"), for its pet grooming shop management system Cygenix PetCare ("PetCare").

1.2 Contact: website cygenixstack.com/petcare · email [email protected] · WhatsApp 011-2078 1106.

1.3 These campaign terms are in addition to the PetCare Subscription Terms at https://cygenixstack.com/petcare ("Subscription Terms"). If they conflict, these campaign terms apply to the campaign only.

2. Who can join

2.1 The campaign is open to businesses that:

(a) are based in Malaysia and operate a pet grooming business in Malaysia (K1);

(b) are registered with the Companies Commission of Malaysia (SSM) ("valid SSM registration");

(c) are new to PetCare — that is, the business has not had a PetCare account before 21 October 2026 (the campaign announcement date); businesses with a PetCare account registered before that date are existing customers and can take part only as described in the "Existing customers" paragraph below; and

(d) register a PetCare account between 21 October 2026 and the last day to register (K3), 30 November 2026. Registration is open from 21 October 2026; the campaign, including the free Prime period, starts on the campaign start date (K2), 1 November 2026. Businesses that register between 21 October 2026 and 31 October 2026 are early sign-ups, as described below.

Early sign-ups. A business that registers a new PetCare account between 21 October 2026 and 31 October 2026 and otherwise meets clause 2.1 may use the Free plan until 31 October 2026. It is automatically enrolled in the campaign and moved to Prime on 1 November 2026, so its November free Prime period (K6) runs from 1 November 2026 (if it has added its valid SSM number by then — see the next paragraph). Like every other campaign merchant, it must complete its invites by 30 November 2026 (K8).

SSM number required to enrol. To be enrolled in the campaign, a business must enter its valid SSM registration number in its shop profile in PetCare. A business that has not done so will be reminded and can still join by adding it by 30 November 2026 (K3). The free Prime period starts on the later of 1 November 2026 or the day the business adds its valid SSM number, and ends on 30 November 2026 for everyone; it is not backdated. Shops that add their SSM number before 1 November 2026 start on 1 November 2026.

Existing customers. A business that already had a PetCare account registered before 21 October 2026 (an "existing customer") does not get the free Prime periods in clauses 3 and 4, and the December unlock in clause 4 does not apply to it. An existing customer does get a personal invite code and can earn the paid-referral reward in clause 7. A business it invites counts as a qualifying paid invitee if it meets all the conditions in clause 7.1; the November conditions for a successful invite in clause 4.3 (including the 30 November 2026 deadline and the 5 appointments in November 2026) do not apply to the paid-referral reward. Clauses 7.3 to 7.6 (including the reward of 1 free month for every 2 qualifying paid invitees, with no cap) and clause 8 apply in the same way.

2.2 The person registering must be at least 18 years old and authorised to act for the business.

2.3 One campaign account per business. Branches of the same business count as one business.

2.4 No limit on places. There is no cap on the number of merchants. Every eligible merchant that registers by the last day to register (K3) joins the campaign.

2.5 No card required. You do not need to give a credit card, debit card or any payment details to join (K5).

3. Stage 1 — Prime free for November

3.1 Each eligible merchant gets Prime plan features (K4) free of charge from the later of 1 November 2026 or the day it adds its valid SSM number, until 30 November 2026 (K6), as described in the "SSM number required to enrol" paragraph in clause 2.

3.2 The November free period ends on the same date for everyone, no matter when you sign up.

4. Stage 2 — Unlock December free by inviting 2 shops

4.1 Invite code. Each campaign merchant gets a personal invite code in their PetCare account. The invite code and invite progress are shown on the campaign/invite pages, which — like the subscription and settings pages — are visible only to the shop owner account, not to staff accounts.

4.2 Unlocking December. If, by 30 November 2026 (K8), you have 2 successful invites (K7), your free Prime access continues for December 2026 (K10).

4.3 Successful invite. An invited business counts as a successful invite only if all of these apply:

(a) it is a genuine pet grooming business, and a different business from you — not your own business, branch, related company, or an account set up by you or for you;

(b) it has a valid SSM registration;

(c) it registers a new PetCare account using your invite code by 30 November 2026 (K8);

(d) it has completed its shop profile in PetCare by 30 November 2026; and

(e) it has completed at least 5 appointments (K9) in PetCare during November 2026. A "completed appointment" is an appointment marked as completed in PetCare. Cancelled and no-show appointments do not count. Appointments entered retroactively (backdated, that is, dated before the invited shop's registration date) do not count toward the 5 appointments; shops may still enter past appointments to bring in their old records. Appointments must be for real customers and real services; test, dummy or repeated entries do not count.

4.4 Each invited business can count for one inviter only — the one whose code it used at registration.

4.5 Checking. We will check invites after 30 November 2026 and confirm by 1 December 2026, by email and/or WhatsApp, whether December has been unlocked. Our records in PetCare are used to decide whether the conditions are met, and we may ask for proof under clause 8.4.

4.6 The December free period is not available to merchants who do not meet the conditions in clause 4.2, and cannot be bought, transferred or exchanged.

5. Moving to the Free plan — nothing is charged automatically

5.1 If December is not unlocked: on 1 December 2026 (K11), your account will automatically move to the Free plan.

5.2 If December is unlocked: on 1 January 2027 (K12), your account will automatically move to the Free plan.

5.3 No automatic charge. In both cases, nothing is charged automatically.

5.4 You choose whether to upgrade. You may choose to upgrade to Starter, Prime or Pro at the normal price (K22) at any time. You will only be charged if you choose to upgrade and confirm payment.

5.5 Your data is kept. Your data (for example customer records, pet profiles, service records, appointments and invoices) is kept when you move to the Free plan, subject to the Subscription Terms. Features and limits that are not part of the Free plan (for example staff accounts above the Free plan's 2 user accounts including the owner) will not be available until you upgrade. Your data is not deleted. Data and staff accounts linked to features outside the Free plan are kept and become available again when you upgrade. Staff accounts above the Free plan limit are not deleted; they temporarily cannot log in and are restored automatically when you upgrade.

5.6 The Free plan does not expire. After your free period ends, your account moves to the Free plan with no end date, and your data is kept as described in clause 5.5. The Free plan allows up to 10 appointments per calendar month; further appointments cannot be created until the next month or until the shop upgrades. Appointments already booked before the shop moves to the Free plan are kept and can still be edited; the limit applies only to creating new appointments. The shop will be notified when it reaches 8 appointments in a month.

6. Reminders

6.1 Invite progress. In mid-November (K13) and again on or about 25 November 2026 (K14), we will tell each campaign merchant how many more successful invites they still need to unlock December, and remind them that otherwise the account moves to the Free plan on 1 December 2026.

6.2 December free ending. Merchants who unlocked December will get a reminder before 31 December 2026 (K15) that the account moves to the Free plan on 1 January 2027.

6.3 Reminders are sent by email and/or WhatsApp using the contact details in your account. Please keep them up to date. The invite count in a reminder is a snapshot at the time it is sent and may change (for example if an invited shop has not yet completed 5 appointments). If a reminder does not reach you, the move to the Free plan still happens, and still nothing is charged automatically.

7. Stage 3 — Paid-referral reward (from 1 January 2027)

7.1 Qualifying paid invitee. An invited merchant ("invitee") counts as a qualifying paid invitee only if all of these apply:

(a) the invitee registered a new PetCare account using your invite code — at any time, with no registration deadline (K23);

(b) the invitee is a genuine, different business from you, as described in clause 4.3(a);

(c) the invitee has a valid SSM registration;

(d) the invitee starts a paid plan (Starter, Prime or Pro) on or after 1 December 2026 (K17); and

(e) the invitee stays on a paid plan for at least one full monthly billing period, which is paid and not refunded, reversed or charged back (K18).

The 30 November 2026 registration deadline (K8, K16) and the requirement to complete 5 appointments in November 2026 (K9, clause 4.3(e)) apply only to Stage 1 and Stage 2. They do not apply to this clause 7.

7.2 The same invited business may count both as a successful invite under clause 4 and as a qualifying paid invitee under this clause.

7.3 Reward. For every 2 qualifying paid invitees, you (the "inviter") earn one free month of your own paid plan (K19). There is no cap on the number of free months you can earn, and no end date for earning them (K20). Each qualifying paid invitee counts only once: it cannot be counted toward more than one free month, and it cannot be counted by more than one inviter (see clause 4.4). If you have an odd number of qualifying paid invitees, the one left over stays counted and is paired with your next qualifying paid invitee.

7.4 How rewards are applied. A reward is credited once the second qualifying paid invitee in a pair has completed its first full paid month. No reward is credited before 1 January 2027. A free month is applied to your paid plan as a month without a subscription charge. If you are not on a paid plan when a reward is credited, the reward is held for you and applied when you start a paid plan. Rewards are held until used, as long as your PetCare account remains active (K21).

7.5 No cash value. Campaign benefits and rewards (including the November and December free periods and free months) have no cash value, cannot be exchanged for cash, refunded, or transferred to another business.

7.6 The invitee does not get a separate reward under this clause. The invitee may still join Stage 1 and Stage 2 if eligible.

8. Fair use and anti-abuse

8.1 The following are not allowed: creating duplicate accounts, fake accounts, or accounts for businesses that do not exist; using another person's SSM details; inviting yourself or your own related businesses; recording fake, test or repeated appointments to meet the 5-appointment condition; or any other way of gaming the campaign.

8.2 Fake or duplicate accounts do not count as successful invites or qualifying paid invitees.

8.3 If we reasonably believe there is abuse or misuse, we may: refuse or cancel the campaign offer (including an unlocked December free period); void any rewards gained through it (including rewards already credited); and suspend or close the accounts involved under the Subscription Terms. We will tell you our reasons and give you a chance to respond, unless the law or the seriousness of the abuse prevents this.

8.4 We may ask for proof of business registration (for example an SSM certificate) or of genuine business activity before giving the offer or a reward.

9. Changes and early end

9.1 CYGENIX may end the campaign early or change these terms, by giving notice on our website and/or by email or WhatsApp to participating merchants, giving at least 7 days' notice.

9.2 If we end or change the campaign, we will not take away a free period already granted (November, or a December period already unlocked) before it ends, unless required by law or in case of abuse under clause 8.

9.3 Rewards already earned before an early end will be honoured, subject to clause 8.

10. Personal data

10.1 We handle personal data collected through this campaign (including names, phone numbers, email addresses and business details) in line with the Personal Data Protection Act 2010 (as amended in 2024) and our privacy notice at https://cygenixstack.com/petcare.

10.2 We use this data to run the campaign: to check eligibility, track invite codes and invite progress, send reminders and apply rewards. To check the 5-appointment condition we look only at appointment counts, dates and status (for example completed, cancelled or no-show) in the invited shop's account, not its customers' details. We will only send marketing messages where permitted by law and you can opt out at any time.

10.3 Your customers' data stored in PetCare is handled as set out in the Subscription Terms.

11. General

11.1 No guarantees. PetCare is provided as described in the Subscription Terms. Nothing in this campaign promises any business result.

11.2 Liability. Our liability in connection with the campaign is as limited in the Subscription Terms, to the extent allowed by law.

11.3 Governing law. These terms are governed by the laws of Malaysia. Disputes are subject to the courts of Malaysia.

11.4 Language. These terms are provided in English and Simplified Chinese. The English version governs. The Chinese version is for convenience only.

11.5 Questions. Contact us at [email protected] or WhatsApp 011-2078 1106.